Shipping & Returns

 

Shipping Information

Uncover The Gem delivers within Australia using Australia Post delivery services. Goods will be delivered on business days only. We do not offer deliveries on weekend or public holidays.* 

*Furniture at this point is only delivered to areas around south east Queensland for a small fee. 

A signature will be required when your order is delivered; we recommend you provide a delivery address where someone will be available to receive your order and sign for it. If no one is available to sign for your order, Australia Post will leave you a card in your letter box advising you to collect your delivery from your local post office. If you have special instructions relating to the delivery, please make sure you indicate these instructions in the comments section when you’re finalising your purchase as you are checking out.

All prices displayed on our website are in Australian Dollars (AU$) and will be charged in Australian Dollars at the checkout.

 

Easy Returns & Exchanges

There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).   

If you wish to return any item(s) you have purchased, you can either return the item(s) via post to our online store or in person to our store (which is currently located at a private address) within 7 days from the date of purchase. Return postage costs will be at your expense. 

We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Uncover The Gem. 

Store purchases can not be returned or refunded online. 

Returns Policy Conditions

At Uncover The Gem we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item, refund your money or give you store credit. 

  • You return the item within 7 days.
  • The item is in original saleable condition.
  • In an unopened and unused state.

If you are not able to comply with these requirements, Uncover The Gem reserves the right to refuse an exchange or refund on change of mind items.  

Items on Sale will only be exchanged (not refunded) for change of mind except where the item is faulty or defective.   

If you would like to return an item simply contact us at uncoverthegem@gmail.com